Last update: 28.2.2025
Energy Twin s.r.o. (“Company”, “we”, “our”, “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This document explains how we collect, use, and share information about users of our website www.energytwin.io (“Website”) and our services.
The data controller responsible for processing your personal data is:
Energy Twin s.r.o.
[Company Address]
Email: info@energytwin.io
For any questions related to data protection, you can contact us via the provided email.
We may collect the following types of personal data:
Contact Data: Name, email address, phone number (when you contact us or register for our services).
Technical Data: IP address, browser type, device information, website usage data (collected via cookies and analytics tools).
Business Data: If you use our services (e.g., Building Energy Insights), we may collect energy consumption data and other relevant business-related information.
Under the General Data Protection Regulation (GDPR), we process your data based on the following legal grounds:
Consent (Article 6(1)(a) GDPR) – When you opt-in for marketing communication.
Performance of a Contract (Article 6(1)(b) GDPR) – When we process data to provide our services.
Legitimate Interests (Article 6(1)(f) GDPR) – For website analytics, fraud prevention, and improving services.
Legal Obligations (Article 6(1)(c) GDPR) – When processing is required by law (e.g., tax records, invoices).
We use the collected data to:
Provide and improve our services.
Communicate with you about our products, services, and updates.
Analyze website performance and user behavior.
Ensure security and prevent fraud.
Comply with legal obligations.
We do not sell or rent your personal data. However, we may share information with:
Service providers and partners who help us operate our business (e.g., hosting providers, analytics services, email platforms).
Legal authorities if required by law.
International Data Transfers: Some of our service providers may be located outside the EU. In such cases, we ensure compliance with GDPR through standard contractual clauses (SCCs) or other safeguards.
We retain your personal data only as long as necessary:
Contact details: Up to 3 years after last communication.
Analytics data: Up to 12 months.
Customer account data: Up to 5 years after contract termination (or longer if required by law).
We use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings. See our Cookie Policy for more details.
Under GDPR, you have the right to:
Access your personal data.
Request correction of inaccurate data.
Request deletion of your data (right to be forgotten).
Object to certain processing activities (e.g., marketing emails).
Restrict processing under specific conditions.
Data portability – request your data in a structured format.
To exercise your rights, contact us at info@energytwin.io. We will respond within 30 days.
We implement appropriate security measures, including:
Encryption of sensitive data.
Access control to limit data access only to authorized personnel.
Regular security audits to detect vulnerabilities.
We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated date. Continued use of our services after an update constitutes acceptance of the revised terms.
If you have any questions about this Privacy Policy or data protection practices, contact us at:
📧 info@energytwin.io
📍 Čakov 43, 252 63 Roztoky
